Refund Policy

1. Refund Eligibility To be eligible for a refund, you must meet the following criteria:

• The refund request must be made within [3] days of the purchase date.
• You must provide proof of purchase, such as an order confirmation or receipt.

2. Refund Process To initiate a refund, please contact our customer support team with your order details. Once your request is received and approved, we will process the refund to the original payment method used for the transaction. Please allow [3] business days for the refund to reflect in your account.

3. Exchange Policy In case of defective or damaged products, we offer exchanges within [3] days of the purchase date. Please contact our customer support team to initiate the exchange process. The item must be returned in its original packaging and condition for the exchange to be processed.

4. Late or Missing Refunds If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time for the refund to be processed and officially posted. If you still have not received your refund after [24] hours, please contact us for assistance.

5. Contact Us If you have any questions about our Refund Policy, please contact us at [hello@etorojah.com]. Our customer support team is available to assist you with any inquiries or concerns regarding refunds or exchanges.